VMS’s David Prusinski makes the case for pairing AI tools with telematics to escape the traditional, reactive “break/fix mentality” and maximize uptime for commercial vehicle buyers. +

Cox Automotive’s inaugural Automotive Service Industry Study shows dealers are in a service retention “crisis,” having lost 12% of visits to independent competitors since 2018. +

CDK’s fifth annual survey of U.S. service customers finds those who seek maintenance and repairs at dealerships remain loyal at a 70% rate despite a decrease in overall satisfaction. +

Bruce Genthe tells WardsAuto his auto group is thinking outside the box to tackle the technician shortage head-on by creating a path from the quick lube to the service department. +

Shelton State Community College of Tuscaloosa, Ala., will serve as a regional training center for Honda dealership service technicians. +