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Jul. 26, 2026

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service customer

  • Service Customers Stay Loyal to Dealers But Scores Slip

    CDK’s fifth annual survey of U.S. service customers finds those who seek maintenance and repairs at dealerships remain loyal at a 70% rate despite a decrease in overall satisfaction. +

    Nov. 6, 2025
  • CDK Offers Fixed Ops Suite to Non-DMS Customers

    Access to CDK’s Fixed Operations Suite is no longer restricted to CDK DMS users, expanding access to the feature-rich digital service lane solution. +

    Jun. 24, 2025
  • Service Shopper 4.0: Dealerships Gain Ground

    CDK’s latest survey of customers who have recently sought maintenance and repair work yielded mostly positive results — particularly for dealers. +

    Oct. 17, 2024
  • Fine-Tuning Parts and Service Operations for Profitability

    Sam Abergel of Mach 10 Automotive tells Auto Remarketing readers how to optimize their service lanes to increase profitability and customer satisfaction. +

    Sep. 6, 2024

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