TruVideo is set to launch TruLabs, a new, interactive, AI-driven “innovation hub” designed to allow visitors to demo new fixed ops-facing wearable tech and engagement tools. +

AutoPayPlus has launched RePayPlus, offering a reinsured version of its biweekly payment program that features a “powerful” customer retention facet. +

Deloitte analysts say dealerships and dealer websites rank No. 1 and No. 3 among resources U.S. new car buyers say they use to research vehicle types, makes and models. +

Cox Automotive’s inaugural Automotive Service Industry Study shows dealers are in a service retention “crisis,” having lost 12% of visits to independent competitors since 2018. +

Tesla CEO Elon Musk’s role in the 2024 election and second Trump administration coincides with a brand loyalty rate that plummeted from 73% to 49.9% in less than a year. +

Subaru, GM and Tesla top S&P Global Mobility’s latest Automotive Loyalty Awards rankings for dealer, manufacturer and make, respectively, as overall brand loyalty improves to 51.6%. +

Reynolds and Reynolds reports sales retention ticked up to nearly 44% in 2024 despite the fact that 24 of 38 brands saw a decrease in repeat buyers, including one that finished in the single digits. +

A new survey finds 92% of EV buyers plan to buy another EV and only 1% would buy a gas-powered vehicle, with lower operating costs the most-cited factor. +

PCMI announced the addition of loyalty program management capabilities to its Policy Claim and Reporting Solutions platform to help dealers drive fixed ops revenue and retention. +

A PwC report finds the appetite for an omnichannel online/in-person buying experience remains “insatiable” among a growing contingent of tech-savvy customers. +