CDK’s new Friction Points study shows a marked improvement in F&I headcount and efficiency after the finance department earned poor marks a year ago. +

NADA analysts say waning demand and affordability issues are depressing sales team earnings, Nevada leads the nation in average payroll and bigger dealers continue to gain market share. +

The National Automobile Dealers Association’s latest annual report includes regional and national insights relating to compensation, turnover, retention, benefits, hiring and demographics. +