CDK’s new Friction Points study shows a marked improvement in F&I headcount and efficiency after the finance department earned poor marks a year ago. +
Does appearance really matter in F&I? Ask the customer who is being asked to trust a stranger to guide them through the financing and product selection process. Product Prep’s Gerry Gould explains.
Mosaic Compliance Services and AAMS Training have agreed to merge, combining Mosaic’s multifaceted training and technology suite with AAMS’s expertise in the environmental health and safety space. +
Top trainer Gerry Gould of Product Prep believes every F&I manager must know what their goals are and where they stand, including two numbers they should check daily.
Are your F&I trainees still complaining about cash deals? Product Prep’s Gerry Gould shares the simple question top producers ask to ensure every customer is protected.
Highline customers have more money and less patience. Product Prep’s Gerry Gould goes onsite at a BMW store to help a successful former Toyota F&I pro adapt his presentation to a new audience.
Does substandard performance stem from a lack of talent or a lack of leadership? Expert shares a five-point checklist to ensure your training program will deliver the results you expect in 2026. +
How can saying “breakdown” rather than “repair” improve service contract sales? Top trainer Gerry Gould of Product Prep shares five words to strike from your F&I wordtracks.
CDK analysts report U.S. dealers earned a 66% “Easy to Purchase” score last month, down from 85% in October and the single lowest score in the survey’s history. +
Protective’s Rick Kurtz urges dealers and agents to maximize F&I product sales by treating every presentation as an opportunity to help customers manage affordability and mitigate risk. +
