Ava AI by Get My Auto promises improved efficiency and customer satisfaction by leveraging AI to move all the functions of a traditional DMS and CRM onto one interface. +

Cox Automotive’s Accelerate My Deal platform now offers ID verification, document upload, esignatures and delivery scheduling to help dealers complete more deals online. +

Cerence AI will debut two new conversational AI agents — one for dealers and the other for car buyers — at the upcoming CES 2026, which will be held in January in Las Vegas. +

AI expert Devin Daly believes the fractured nature of dealership operations means “generic” solutions like ChatGPT may be helpful but can’t create the “control layer” dealers need. +

The newest addition to DAS Technology’s Consumer Data and Experience Platform is AI-powered, “hyper-personalized” videos designed to help dealers engage car shoppers with tailored content. +

Reynolds and Reynolds has launched Rey, a new agentic AI solution designed to help dealership professionals complete a range of tasks within the Reynolds DMS. +

Access to CDK’s Fixed Operations Suite is no longer restricted to CDK DMS users, expanding access to the feature-rich digital service lane solution. +

A new Botdoc.io survey finds more than 70% of dealers frequently experience CRM-DMS integration issues that frustrate employees and customers and hurt profitability. +

CDK Global accused rival Tekion of “anti-competitive practices” in a newly filed federal lawsuit, escalating a legal battle over ownership of and access to data generated by dealerships. +

A new partnership that pairs Reynolds and Reynolds’s DMS with Sunbit’s prescreening technology was designed to allow dealers to deliver automated financing offers to service customers. +