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Jul. 26, 2026

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  • ActivEngage AI Suite Promises to Put People First

    ActivEngage has added a suite of AI tools designed to increase the quantity and quality of inbound and outbound engagements and relay each customer’s intent. +

    Jan. 15, 2026

  • Report: AI Takes Fraud Prevention Reins as Concerns Linger

    Experian’s 2025 U.S. Identity & Fraud Report finds AI is in use by more than one-third of surveyed service providers, but advanced technology has yet to outpace obstacles to adoption. +

    Aug. 4, 2025

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