• Numa’s Smart Inbox Uses AI to Add Context to Calls

    Numa’s newest tool was designed to enhance communications with service advisors, parts teams and BDC reps by adding customer-specific context to every call and voicemail. +

    Nov. 25, 2025

  • Team Velocity, VINCUE Partner to Automate Trade Cycle

    Team Velocity and VINCUE have partnered to launch Trade Cycle Intelligence, a new, AI-based solution designed to target and engage customers who may be in the market for a new vehicle. +

    Nov. 17, 2025

  • Ford Dealers Get Podium AI BDC Tool

    Ford and Lincoln dealers using the factory’s FordDirect customer engagement platform now have a new employee in “Jerry,” Podium’s AI-powered, inbound lead-handling virtual sales assistant. +

    Aug. 13, 2025

  • ID Privacy AI Adds Virtual Agents to BDC Pro

    ID Privacy AI announced the addition of a fully autonomous, voice-first agentic AI workforce to its BDC Pro platform, offering dealers enhanced customer communications at numerous touchpoints. +

    Aug. 1, 2025