Experian’s 2025 U.S. Identity & Fraud Report finds AI is in use by more than one-third of surveyed service providers, but advanced technology has yet to outpace obstacles to adoption. +

ID Privacy AI announced the addition of a fully autonomous, voice-first agentic AI workforce to its BDC Pro platform, offering dealers enhanced customer communications at numerous touchpoints. +

Dealers can now submit credit applications directly into Algebrik One, an AI-powered decision tool, to secure financing and receive compliant loan docs, all without leaving the AppOne interface. +

Abdel Alnubani announced the launch of DealerLytix, an AI-powered software suite designed to “outsmart the market” to give dealers and acquisition specialists a competitive edge. +

Capital One’s Dealer Navigator platform now features ProtectID, a new solution that uses AI to gauge risk by combining soft pulls with fraud models and deep data insights. +

Zoom Auto Protect has unveiled a new claims and concierge platform that promises instant coverage decisions, nationwide service center integration and enhanced customer satisfaction. +

Regarding life insurance strictly as a death payout for dealership employees ignores the living benefits many providers offer, argues iCover founder and CEO Hari Srinivasan. +

Len Short of Lotlinx lists five ways dealers are using predictive modeling, a core aspect of AI, to improve efficiency and make more accurate forecasts and data-driven decisions. +

Fullpath reports the majority of car buyers and lessees are comfortable with AI and a partial or fully online transaction, raising expectations for a seamless dealership experience. +

Cox Automotive reports the number of dealers offering a fully online transaction has doubled in the past two years, resulting in a more efficient process increasingly driven by AI-powered tools. +