Germain Toyota’s Wendell Hardy tells WardsAuto’s Alysha Webb the secret to mining the service drive is to “keep it simple” by training, setting attainable goals and making every customer an attractive offer. +
Lexus and Buick lead all brands in J.D. Power’s latest 3-year dependability study, which finds U.S. car buyers are more frequently encountering issues relating to software and connectivity. +
A new partnership that pairs Reynolds and Reynolds’s DMS with Sunbit’s prescreening technology was designed to allow dealers to deliver automated financing offers to service customers. +
Bruce Genthe tells WardsAuto his auto group is thinking outside the box to tackle the technician shortage head-on by creating a path from the quick lube to the service department. +
NHTSA reports 20,484 Ford Escape and Lincoln Corsair hybrid SUVs may be at risk of a short circuit that could cause battery failure, sudden loss of drive power and increased fire risk. +
The National Highway Traffic Safety Administration announced Honda will recall more than 200,000 2023-’24 Passport and 2023-’25 Pilot SUVs following the discovery of a potential fire risk. +
Consumer Reports analyzed 32 U.S.-sold marques for its annual car brand report card. Although the top five are unchanged from 2024, Subaru swapped places with BMW to claim the No. 1 ranking. +
Hyundai recalled Tucson and Santa Cruz models after an issue was found where the car may shift out of park, increasing the risk of a rollaway. +
Hyundai and Kia recalled more than 200,000 EVs due to a loss of power defect that could increase the risk of a crash. +
Software company UVeye, which offers an AI-powered vehicle inspection product, earns a spot on TIME’s prestigious list of the year’s top innovations. +
